Details. Not directly addressing my questions. They were silent for about a week before simply sending an automated message and initiated a return procedure (without asking me). Very recommend!!! I would never have thought that customer service could be worse than that I experienced with Nectar Sleep - Mr. Porter has managed it (by some considerable margin). I have tried everything and have been given a pick up date yet a no show from DHL.
I ordered an item on 27 June and having TWICE received an incorrectly sized item (despite numerous emails etc) I am still to receive a refund. I asked via e-mail for a price-adjustment or store credit for an item I purchased in sale which got an extra 20% off. I ordered a leather jacket which arrived with a room key from the Greenwich Hotel in one pocket. How these chumps run a successful business is beyond me.
Their customer service team replied to my emails after an extended period of time, and only after I had resent them. The MR PORTER channel is the go-to resource for all a modern man's needs. Troy Slim-fit Linen-chambray Drawstring Pants - Green I made a call to the courier and confirmed with the courier rep that I would have to receive the package the next day. What is most concerning is that MR P do not seem to understand how dishonourable and morally deficient it is to retain a customer's money whilst they mess around and in circumstances where they have never fulfilled their commitment (i.e. Made from lightweight cotton, they have a tapered, slim fit with stitched pleats at the front and an adjustable drawstring waist. Get your money back before hey collapse. As of now I’ve been on hold with them for an hour. When I called to complain there was again no response as promised. Made from lightweight cotton, they have a tapered, slim fit with stitched pleats at the front and an adjustable drawstring waist. The first one who took my request serious and helped me during the whole process. I was asked to send customer service a photograph of the key with the jacket to them before I returned the jacket for an exchange. Troy Slim-fit Linen-chambray Drawstring Pants - Blue These pleated shorts are made from naturally breathable linen in a saturated blue hue that helps balance out bold prints. Slim-fit Tapered Pleated Twill Cargo Pants - Blue Slim-fit Linen-chambray Drawstring Shorts - Natural Ordered a pair of Salomon hiking boots on decent discount. No complaints about this supplier. I ordered and paid for a coat almost a month ago and it still hasn't arrived and they still haven't responded to my email enquiries as to where it is or where my money is. I contacted them via livechat and Leland was so helpful, understood my concerns and offered me the additional 20% off as a store credit. In line with other reviews posted over the past few months, I am a long time customer of Mr Porter who will not be using their services again until I am certain that they have made substantial improvements to their customer service. Free shipping with MR PORTER.
Just generic template responses that sound like they are given by a robot. Useless would be a compliment. Rudeness and uselessness of the customer service aside, I believe this refusal only means that they will once again try to screw over another customer who does not thoroughly review the items sent to him.
Hartford. Asked the customer service about refund processing on a return I'd made a week ago.
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