The technician came out and said, “well, no wonder it doesn’t work; it’s because I didn’t have Direct TV” (which I did get conflicting answers about that question). For the most accurate information, please ask However, every time there was an issue with payment, or any issue at all, the customer service was horrible. Viasat Liberty plan availability is limited. You’ll still get to browse the web, but your speeds will slow down to 5 or even 1 Mbps. now im around 120 a month for internet. There aren’t a ton of rural internet options out there, but of your two high-speed satellite internet choices, we recommend Viasat. PLEASE DO NOT GO THROUGH THE TORMENT. The internet it terrible, I have had problems the day I got the internet installed. (9) Saturday morning – nothing. It stated there was no coverage and ended the call. From day 1, they have gotten my email wrong, name wrong, phone number wrong, billing wrong (more than twice), and service calls wrong. This service is not for everyone. Due to the 2 year contract I couldn’t get rid of them. I am trying to find out if Viasat is something I should consider (that is if they are available in my area) even though they are more than what I am paying now. I have had nothing but trouble with this money sucking outfit! Commercial is a joke. I have never posted comments regarding service that I have received from a provider. Or I would be out. I’ll just sum up our service from Exede/Viasat by saying that they redefine the terms “high-speed,” “available,” and “unlimited,” and not in a good way. Terrible service….they don’t show up for appointments….then the representatives offer discounts that are not reflected in their billing…then when you try to get to the botttom of that…you get even more of a run around….worst company I’ve ever had to deal with. I want to be part of that class action suit. But I rather pay that than have this internet for another month! I pay more than $150 month for a high data plan that is so poorly delivered. Customer service says this was a mistake and would credit my bank account – in about 7 days. The other issue I have is that I use a Google Wifi router which allows me to measure data usage and my data measure was at 20g when Exede was telling me I was at 40g. Yup, satellite internet connects you to the internet, but it still comes with quite a few limitations like slower download speeds and small data caps. We were at the $100 Month price and we were never able to watch movies or use the internet without buffering problems! I logged into my ViaSat account my bill due was $80.80 and I paid it, then on April 9,2020, I receive this email from ViaSat, a gentle reminder, so it said that I had an outstanding balance. PROBLEM and a SCAM. your customer service representative. If you or your family are experiencing financial hardship due to COVID-19, we recommend letting your ISP know to avoid a wrongful disconnect and to see if any flexible payment options are available. Have an in idea for the eguide or want to submit a topic for a TechTalk? (6) Installation date comes – subcontractor is supposed to be at my house no later than 5. By far the worst company I have ever dealt with. Customer service sucks – ask for a supervisor and you get a snot. I tried to just deal with it sometimes you can search for things but that’s about the limit when you call and ask why I was lied to all they can say is well I am not sure but your speeds are right that doesn’t answer anything! Buyers beware. calls, Users Configuration – If you want to be able to make manual changes to the Router while using the UPnP featureUsers Disable Internet Access – To prevent local network users from disabling your Internet connection through the UPnP feature, keep the default Disabled. Sorry this isn’t a review, but this is the only place a could find where I could discuss about this without it being partially off topic. I am content with the service. Then I upgraded to the Fastest and biggest plan plus paid additional money per month for the faster service which required a new modem. – Specifies the starting IP address for the range of available IP addresses, Maximum Number of Don’t be taken in by their immoral advertising. All Content © 2021 Reviews.org. As far as your situation is concerned, if you’re currently unhappy with Exede we’d recommend giving HughesNet a shot, as they (currently) have better prices, speeds, etc. We believe in supporting local business and went to a local tech store that was advertising high-speed internet in our rural area. Im very unhappy . As I was canceling the service they took $300.00 out of my checking account for canceling their service.I put a stop payment on it Let them take me to court if they want that money. ( pardon my language ). They came again yesterday, even though I told them I couldn’t accommodate them on a Thursday. They were not interested in satisfying my problems. What does a joke if like this internet bs even mean. I average 30 kb/s of download speed and peek right under 200 kb/s. Then drills a hole into dining room, instead of mounting a cable outlet he runs three feet of cable out and leaves it hanging out my wall and put the rubber cap on the whole. Who it’s best for: Need a plan that won’t leave your wallet lonely? The month I had issues connecting it was my own router that was the issue. Go to your cell carrier and get a hotspot and if your signal isn’t strong spend the money on a quality booster THAT YOU OWN! At around 6:00 p.m., he shows up. Not only is their performance sub-par, they informed my 84 Year old Grandfather that he would have to climb out onto his 2nd story rooftop to remove a “vital piece of equipment” that they need returned. Many complain they don’t get the speed they paid for, among other things. But if your modem or router is not labeled, simply find the description below that matches your home setup to determine your internet connection type. I asked them to send a technician because I could NOT get it to work. It is 11:39 and I was just told no one would be coming as the appointment was set for the following week! I’ve had exede for 2.5 years, I run a business from my home, my satellite TV is connected with 2 tvs, Netflix, Hulu and Amazon, laptop, desktop, tablet and phone all connected. I was one of the first to get the internet, years ago. * For the first 3 months. “Tonight I am trying to watch some college football and I can not even connect to Hulu,” he said. Pricing will vary based on various SAD, but YOU’RE FIRED . The only problem I have is weather related. Exede is as dishonest, ruthless and worthless as companies come. Thats why I was looking for a new isp. Then the service is horrible. My first concern and question is that if the phone system -free to call in – fails to acknowledge I am covered thus forcing a paying consumer to use data online for communications – that is a red-flag. DDNS Service – Enable or disable the service. You say you don’t work for them but I’m beginning to think you’re being compensated, somehow. Also, March 1st is the day the brand new satellite (Viasat 2) came online. I was on the phone last night for 19 minutes trying to resolve a service issue. Which is to say internet service providers as a whole have some work to do when it comes to taking care of us, the customer. Automatic Configuration – DHCP, Host Name – Enter Come to find out, they hooked my service up at the address I moved from and they took my money (they are good at that). Called 7 times only to get the same process of restarting the modem and rechecking speeds. after you broke your side of that same contract? There’s no need to pay $300 up front just to be off the legal hook if you do decide to cancel your service. The long: we used Exede for 5+ years and got along okay. During the late afternoon and evening, it slows down traffic. I was promised a certain quality and was never told about the Data Cap. . The customer service is just as awful! He came out tested modem and router they tested fine. ViaSat has lied to me and I am so over this service. I do have the liberty 10 plan that gives me data after I use my monthly data amount up. My only choices are Viasat or HughesNet and, for someone who isn’t a night owl, Viasat offers a much better deal. like I’m cussing quite a bit BC I’m absolutely down right pissed off with these money hungry assholes. Sounds like many are complaining about things they don’t understand. Here is the story step by step of the hell this god awful company has put us thru, they’re ALL ABOUT MONEY AND COULDN’T CARE LESS ABOUT ANY CUSTOMER. There is nothing else here either. I would recommend, as strongly as I possibly can, to avoid this company – even if it meant doing without internet. Everyday, my internet goes out. Not the only one who likes them. The problem was fixed. They show back up at almost 9:00 that night. I called customer service. Where do you sign up for this law suit I certainly want to join, they are crooks. Price is too high. This one got me– I have been a customer of excede for 10 months now. From day 1 my picture quality and speeds were almost nothing even though my speed tests read good. Their excuse was that they had to drive from Phoenix and weren’t even remotely apologetic. I don’t even get that speed here. In my experience in my area the 50 will run at about 65 to 70 mpbs and the 100 will run at about 90. The first 6 months, or so, I was on the phone with them monthly trying to determine what was going on with the way they counted usage, returning equipment that failed once, and finally just concluding it wasn’t worth my time and aggravation to continue the monthly inquires. That is all they do try to sell you a higher priced package. The worst internet. It slowed a tiny bit but not enough for me to buy more data. Who it’s best for: Love to stream a little Mindhunter before bed? Hi Randall! So keep using those AOL CDs as DIY art installations. The short: use Exede Internet at your own risk and BE CAREFUL. If I did have a choice for Internet in my area I would not have this service. Use the information to make any desired customizations under the topic Firewall. They did not live up to the contract by delivering enough speed for basic internet search. Cynthiana, Kentucky. 89 % of the time speeds are below 5 mbps. A few months ago I cancelled the service due to financial problems, I was paid up owed nothing I was sent box to return equipment, my 71 year old husband climbed on top of the house to retrieve the piece off disc took modem wires everything concerning excede boxed it and mailed it. I agree with every one else. Had tech come out and look at it. I have had no trouble with EXEDE internet. Viasat, HughesNet: Consistent and reliable latency data is difficult to come by. I have lawyer friends that would gladly love to take you down. Like I’m about to just cancel my card and tell them to kiss my ass on the $300. And im not even connected to it. I never got a call back. Telling us the dish I am trying to make heads or tails from these reviews. You can use your own router with Viasat, or you can grab the ISP’s Wi-Fi gateway modem. (3) Installation never happened on first schedule date. All information is subject to change. Sounds like both have a potentially good system that works well sometimes and leaves you high and dry many times. Again, not a customer, was seeking them out and this turned me away immediately if the only means to talk to support is through paying by using data. It was nice to have high speed Internet, but we often used up our Priority Data by the second or third week of each month, especially as more and more services migrated to Internet-only. Telling me it is my fault for using it in 5 to 10m. Currently, the Liberty plan satellite beams are almost all full—only two beams are opening and accepting new customers. In my community all of my neighbors have the local provider and they’re down 3/4 of the day, I’m not. Make sure you want the service and there is nothing else around. I’ve had exede for 2.5 years, I run a business from my home, my satellite TV is connected with 2 tvs, Netflix, Hulu and Amazon, laptop, desktop, tablet and phone all connected. This is by far the worst internet I have ever had. Plug the gateway into the customer’s computer via the of pricing, package details, contract stipulations, and service available at the time of writing. I almost tried Hughesnet a few weeks back, but am glad that I didn’t because after reading some reviews from customers who said they didn’t get the expected 25 Mbps, I decided to stay with Viasat and give them a chance to roll out the new satellite and give it a chance to deliver before getting locked in to a 2 year commitment to HughesNet. Ahem, but if you have Viasat internet installed at a home that you live in only part of the year, you can opt for the Hibernation plan. I hear the speed has gotten better in the last couple months due to a satellite launch recently & I am curious to see if the new routers Viasat supplies are performing. I have been a customer with Exede since July 2012, when we signed up with an Exede12 10Gb plan and have upgraded that twice to their Exede12 25Gb plan, … that’s 5 years as an Exede customer. Our tv buffers for 2 minutes every 30 seconds, it’s gotten to the point we just shut it off. Tried to sell us the higher data package, stated that was the problem. I called them and did not do this online which was apparently bad, because I had nothing that made me question the prices that he offered me. If you don’t have problems then great, if you do, bend over. I paid top dollar for this service as I live in the country and companies who service my area are very limited. In the future we plan on taking user input and directly responding with amendments/updates to the articles. I told them that I was not interested in the service anymore. But problems with your satellite dish, cables, or modem could also be to blame. Costing me $85 a month for 12 GB per month then it slows down to 1-5 Mbps when you reach your limit. Rumor has it Catherine broke into the grid and spent the last 10+ years writing about all things internet from there. Good news, she had an answer, My promo was up I now had to pay $118.99 only when I logged in to pay my bill it DID NOT say I owed $118 it said I owed $80. They want me to return some piece from the actual sat dish? Half of the employees are partly stupid and dont know their butt from a whole in the ground , and when asked to provide us with the recorded conversation BC we know they’re in the wrong , we are hhung up on ! $210 + equipment. They sold me a faulty modem and wants to charge me to replace it. Our aim is to provide an evolving knowledge base to help find the right service for individuals. I will give them a month or two for them to get their new satellite up and running before making a final decision. The router connects to the modem with an ethernet cable, and broadcasts the Internet around your house as WiFi. Purchasing the modem/router outright costs $299.99 for Viasat or $350.00 for HughesNet. Actually Viasat is NOT really 100% unlimited usage “Jesse.” After 40-100 of data is used depending upon the plan you have they may (will) prioritize your data behind other customers during network congestion. At commute time service is so slow. how is that possible at 25migs per sec. I have had the service for just over 2 months. I tell everyone they would be better without internet then pay close to $100 a month for something that doesnt even work and is super slow. Mailing back ASAP. We break down speed, price and the pros and cons of every type of internet service -- from dial-up to fiber to 5G. THIS COMPANY IS WORSE THAN DIAL UP! I USED MY DATA UP IN 10 DAYS LOOKING AT NETFLIX AND IM ONLY HOME FOR A FEW HOURS A DAY. These buttons are just below the Advanced/Basic Settings toggle arrow, at the bottom of the Router Tab page. Or spending $5 to $7 for a DirecTV movie is also more economical than trying to hog that HD movies’ 3GB or more of bandwidth from the internet. Several of those time I left a message with voice mail.They NEVER called back. Well it has been 4 months since this post and it has not gotten better. Viasat told me when I called and explained what was going on I was told not to worry about anything, just send the equipment back. Click Delete This Entry to I will wind up paying cancellation fee soon. 2. This company is terrible, we were on unlimited plan after cancelling the unlimited plan for some reason we were going to go over data usage this month I tried to go back to the unlimited plan and was told because upper management made a decision we are not able to go back , after 2 phone calls WITH a wait time of 13 minutes someone picking up the line and then hanging up I called right back and waited 20 minutes before another operator picked up the call after originally being told both times the wait time was less than 2 minutes, and still no satisfaction that plan was no longer available , this is terrible customer service, I told the supervisor that I was able to speak with by the name of Sam after a total time if 35 minutes on the phone 2nd call to be assured I would be looking for other companies that offer internet services in our area she was not bothered in the least of losing a goid customer, if anyone from “EXEDE” NOW I’M ASSUMING IS NOW “VIASTAT” wishes to contact me my e-mail is “Jackfoley3rd@gmail.com ” but I’m assuming with the previous dealings I will not receive any help or feedback. When ordering through 800#’s it may be just someone sitting in a call center just trying to sell something and has nothing vested once the call is ended and the next call rings through. First tech refused to touch the dish, he replace a cable inside my house. Use the information to make any desired customizations under the topic Bridge Mode. You ill me, people like you are usually called rats. They are rude. This company is absolute garbage, I only had the service for 2 months, the install was a joke, left mud, Concrete, zip ties, and pieces of wire in my grass and didn’t even bury the wire that went into my house. Yikes. They show up at 4:59. That’s why the two year agreement. If you run out of your internet allotment in any way (even though it is advertised as unlimited,) they then “prioritize” your internet to excruciatingly slow speeds thus rendering your wifi practically non existent. I could even say that some of them may actually drive away customers who are only looking for some decent customer support (I have butted heads with them before). I received a notice 2 weeks ago telling me my service was going to be turned off because I owed them $38.99. https://community.exede.com/exede/topics/match-hughes-net-prices I finally get down to the last month and call and tell them I want to cancel service because it was inadequate. Now I am fixen to see how the home phone goes. Also, it might be worth re-posting this experience in the Exede community forum. I have been a subscriber for well over two years. *Cue epic TRON music* Along with writing on Medium, hiking, and turning doodles into works of art, she has a soft spot for RPGs and MMOs. Have been without internet for seven days. The speed was so slow we couldnt watch a movie even if we still had data to use. The customer rep would not send a tech, or provide a work order, would not let let us speak with a supervisor. The gateway used by the router, Static DNS (Domain Name Server) 1 – The IP address of the first DNS server, Static DNS 2 – The IP address of the second DNS server. So if you hope to use your Viasat internet to upload large files or livestream, it’s going to be a painfully sluggish experience. Most afternoons when I get home from work, I am unable to use the internet, quite often it goes down all together. I will blast this company publicly for every infraction I receive from now on. Because they USED TO HAVE data caps…. I have Att on my cell and went with sprint for a portable wifi and went up to 4megs ave. Today I am at 13 download and 6 upload. The satellite wireless is molasses slow – which means we could never get anything to download ‘on demand’ through Directv. This is the best configuration for making changes. 1. worse service ever , I got their service little longer than two years ago . Simple setup Solid Wi-Fi router included ... and a Wi-Fi router/controller that connects to the dish. Example: internet never worked anyway!!! Stuck between a rock and a hard place Of course the tech is a third party contractor. Life does not work that way. Users – Type the maximum number of available IP addresses, IP Address Range – The range of available IP addresses, Connection Type – I pay the extra $5.95/month so that I am not charged for service calls. This internet is CRAP!!! Until something else comes in, we that are in the rural areas are stuck with satellite internet and Viasat is the lesser evil out of the two…lol. So it appears to me that Exede does not have the satellite capacity to handle its customers with respectable speeds. Finally in DECEMBER (9 months later). I’m beyond frustrated with this company, their lack of professionalism and their lack of consistent service. We've updated our rankings to account for major changes with Exede, which is now Viasat. Soo it sounds like this internet is not made for any type of gaming. That is understandable. We gave it a good solid effort too. The tech came out and found the modem was bad. Save yourselves the migraine and frustration, going literally anywhere else would be a better choice. Viasat’s gateway also acts as a voice adapter. Sigh. Summary This Job Aid covers: Log in to Router Router Settings Tab This Job Aid supports the Technician audience. If you like, you can also rename your Wi-Fi network.The newer Wireless Gateway Modem broadcasts on … I had the service for two months and it would give me .5megs for the download when you ran out. Had to pay $300 to get out of their contract for crappy service!!! Company only has 10 megabytes if you go over they drop it to 5 megabytes and then services don’t work!!! Viasat also joins multiple ISPs in the US who have opened their Wi-Fi hotspots to any and all who need them. Most people keep their service for longer than two and a half years, so the lifetime lease can save you some serious money. I currently have Hughsnet, and am not satisfied. I have AT&T at home. I had my mom go one of those times when they were supposed to be there between 11-2 and they never showed up. Now today I called to get someone out to check out if there is a outside issue. That local retailer is fully vested in giving and explaining things like Data caps, What prioritization of data means on unlimited packs, Video streaming resolution, Early termination fees, What any non standard install charges there may be if the system can’t be mounted on the house Etc…. It might buffer for 3 seconds here and there but that’s rare. Do not expect anything from customer service reps (even the nice ones). If the installer takes short cuts, does not align dish properly, or uses unsupported materials then you will suffer poor service. lol. Now this all in my area, some area’s might be different. And you get 50 Mbps speeds and a 200 GB data cap too. I felt I had to go with Exede because of what I could afford. There needs to be a class action lawsuit against these people. I was here no tech showed up. Next, they told us that 12gb were the highest internet service they had but that information was not true! On a scale of 1-10 they are a negative star. https://www.reviews.org/internet-service/viasat-reviews/. A few things you'll likely need before logging into your router include: The router's username and password.If you didn't change this information to a unique name and password during your router setup, you can typically find the default username and router password printed underneath, on the side, or on the back of your hardware. Does anybody ever have anything good to say? they told us that the piece was held on by 2 Phillips screws… it was bolted to the extension arm and extended way over the ledge of the roof, oh but they can send someone out for an extra $95 bucks to remove it for you… what a crock. My next step will be to contact my bank. That’s why if you have a choice between satellite and other types of internet connections, we pretty much always recommend the other types (unless it’s seriously just dial-up). A really heave storm will knock it out occasionally. Then sent equipment charges to collections (all fraudulent I have documentation!!) I called to speak with a live person to initiate a discussion. I would be interested in the class action suit! Similar to those who complain that fast food joints should pay a decent living wage, without understanding that such jobs are not meant to provide a living wage for a family. THAT WAS THE FIRST I HEARD ABOUT THAT TOO!! Finally I called to cancel and was offered a discount of $10 for 6 months followed by 12 months. Then when your speed drops below .5 and tech support is worse than atrocious, biggest reason I cancelled, they charge you early termination anyway. Ask the customer to enter the username and password of: Click the Router Setting tab at the top of the page. I have had Viasat Internet for 4 years .I also had the Wildblue service years ago.I have lived in the country for 36 years a long time.I remember when the only internet was dial-up with Aol.When we got the Wildblue service I was happy with that just to have something better than Dial -up.They promised me for years that we would have cable out here(Bellsouth) then later A t and T but they installed it five miles from here in one direction and a couple of miles in another direction so we used hotspots with our cell phones for many years with 3G then LTE hotspots. More than likely, your satellite internet is chugging along slower than usual if you’ve gone over your data cap for the month. We also have an issue with direct tv for throwing my bank account around to third party people with out my permission. But honestly, those prices aren’t abnormal for satellite internet. Send us a email at field.questions@viasat.com, Viasat WiFi Gateway – Router Settings Tab, Guidance for Essential Workforce (from the U.S. Department of Homeland Security), ViaSat-1/SurfBeam 2 Point and Peak Job Aid, ViaSat-2/Viasat WiFi Gateway Point and Peak Job Aid, 1.2M ODU/SurfBeam 2 Point and Peak Job Aid, Viasat WiFi Gateway – Password Label Description, Viasat WiFi Gateway – Parental Control Tab, Activating Residential Modem Upgrades Job Aid, Activating Residential Modem Swap Job Aid, Service Lease Recovery Service Call Job Aid, Return Merchandise Authorization (RMA) Process, VCI Complete Equipment, Tools, and Supplies List, Training the Business Owner: Pin Codes and WiFi Access, Post-Installation Report – Coverage Points, Password = Admin password from the gateway’s They told me that they needed the modem, cables and the little box up on the dish that they put up so I would have an equipment charge. Disclaimer: The information featured in this article is based on our best estimates It would take 30 months for the cost of the lifetime lease to make the one-time payment worth it.4. Worst Internet service I ever had. At night around 8 – 11, it is 2 mps. The service was very slow with high latency that many devices do not work well with mainly voice and video so for basic web pages and loading your ereader with a book occasionally its ok . The only reason i signed up with this company was because they were the only internet company who offered internet in my area. Nothing sir! Please be aware. Depending on how often you use the internet and what you do online, some of Viasat’s internet plans might be a better deal than others. Human errors are rapid with Exede. I started out with a cheaper plan and quickly had to upgrade. Ive never been billed for a service I was not getting until now Satellite ISP are the biggest ripoff out there .
Serge Riaboukine La Classe, Jeremy Ferrari Twitch, Deterre Tes Pierres Précieuses, Exactions Russes Afghanistan, échange Unlock Lyon, Mathilde Cerf Linkedin, Saint Amour Vin 2017, Blog Cuisine Instagram, Dépistage Itss Rive-sud, Notre-dame De Paris Incendie Date,