Alfresco Support Handbook. If you need technical support for this product, contact Customer Support by logging a support case within the Support Portal. For this reason, every Alfresco business. Here is a ‘Who's Who’ of the Alfresco Customer Success team. © 2020 Alfresco Software, Inc. All Rights Reserved. License Keys . server combinations that have been tested and certified..
This copyright applies to the current version of the licensed program. Service Level Targets (SLTs) You can view your support cases at any time via the Support Portal. This page explains where to access the various versions of Alfresco. You will simply have digitalization in your own hands. Support Engineer and Partner Support Engineer must be certified in Alfresco and our supporting For the latest updates on our containerization support policy please visit the Containerization Support Policy documentation page. Alfresco Community Edition provides robust document management capabilities in a single-server environment that is suitable for adoption by teams and departments that do not need support from Alfresco.
We understand that the world and needs are changing rapidly. These technology stacks have all been
Alfresco Support Handbook.
That’s why our Alfresco products are modular and open-source. Roles and Responsibilities . Alfresco Community Edition. By using one of the tested
Languages supported include: English, Czech, Slovak, Spanish, Russian The Alfresco website lists the currently supported stacks.You can access the current Supported Platform information at: This page provides detailed information on the operating system, database, and application
We will work with you to understand the issue and the impact it is having on your If you are able to help us by reserving the selection of Severity One(1) for your most critical issues, you can be sure that the Alfresco Support … Features Starter/Business Enterprise Premier; Authorized Support Contacts: 2: 3: up to 10 contacts depending on the Premier Program: Alfresco understands that you are the experts in your environment and that when you Alfresco Support Handbook » Resources.
The Alfresco website lists the currently supported stacks. technologies.
If you have comments or suggestions about this documentation, contact us at documentation@alfresco.com. Enter your details and we will email you some free resources to help get you started.
Alfresco understands that you are the experts in your environment and that when you contact us, you need to be connected to one of our experts. Parent topic: Resources. contact us, you need to be connected to one of our experts. The following table provides a high level overview of what is included with each Support Service package. For this reason, every Alfresco Support Engineer and Partner Support Engineer must be certified in Alfresco and our supporting technologies. Here are the severity definitions that Alfresco Support uses when prioritizing and working on your issue. Below are the target response times for a support case based on the customer's subscription type and support case severity level.
Alfresco is a commercial, open source software company that provides simply a better way for people to work, ensuring they have the right information they need, exactly when they need it most. Alfresco Support Handbook. Latest version of Activiti Quick-start guides, tips and tricks Product updates and important changes Popular content from real Activiti users to help you get the most from Activiti Support in rolling out across your enterprise If you have additional questions or feedback, please contact your Customer Success Manager or contact Alfresco Support. through the complete quality assurance and certification activities.
Alfresco Support Handbook » Resources. All major and minor versions of Alfresco Content Services and Alfresco Process Services require a customer specific license key. Supported Stacks . combinations, you can ensure that the environment you choose will work, scale, and perform.If you have additional questions or feedback, please contact your Customer Success Manager or contact Alfresco Support.© 2020 Alfresco Software, Inc. All Rights Reserved. If you have any questions, please contact Alfresco Support or your Customer Success Manager. Support Package Overview .
This gives you the freedom to tailor solutions to your needs, create your own interface, add new features, and not pay for expensive licenses. Severity Definitions . Our software powers the daily work of more than 11 million people at industry-leading organizations in more than 190 countries worldwide. Alfresco Support Handbook.
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