Lauren McMah @lauren_mcmah news.com.au …
As pandemic lockdowns set in around the world and countries closed their borders to travelers, Qantas in March announced the suspension of all international flights until October, a date that now looks as though it has been extended to a full year. As Qantas prepares to retire their Boeing 747-400 aircraft, a limited number of farewell flights will take place. The end of Qantas and Virgin’s Los Angeles flights leaves United Airlines’ daily Sydney-San Francisco service as the only direct passenger air link between Australia and the United States. Qantas Flight Status (with flight tracker and live maps) -- view all flights or track any Qantas flight Following is a list of destinations Qantas flies to as part of its scheduled services, as of April 2019. The International Air Transport Association (IATA) forecast last month that airlines were on track to lose $84 billion this year, and another $15 billion in 2021. The following year, Qantas became the first airline to operate jet services across the Pacific with its brand new Boeing 707-138 aircraft. It was a short body variant of the Boeing 707-120. "Got a confidential news tip? It has also implemented a ban on its citizens traveling overseas and a 14-day quarantine for those returning to the country, measures which are still in place. It also includes destinations served by Qantas subsidiary QantasLink.Terminated destinations are also listed. Qantas has removed the inventory for nearly all of its international flights until March of 2021, as the coronavirus pandemic continues to batter air travel. ET on Tuesday, down 0.57% from the previous day. The ACCC says it is pleased Qantas has begun contacting its customers to tell them they are entitled to a refund for domestic or international flights cancelled or suspended due to COVID-19 travel restrictions. These are outlined in the airline’s Conditions of Carriage. "We have to position ourselves for several years when revenue will be much lower," Qantas' Joyce said in a statement in June that outlined a three-year roadmap to restructure the airline. The 707-138 was a unique plane. Alan Joyce, Qantas Airways CEO, told Australian media in June that he doesn't see a substantial restart in airline services until at least July of next year.
Outside of any fare rules that may normally allow for a refund, claiming your money back on Qantas domestic and international flights is possible under some circumstances.
The ACCC’s COVID-19 Taskforce raised concerns with the airline after receiving hundreds of complaints from passengers whose flights were suspended or cancelled due to We want to hear from you.Sign up for free newsletters and get more CNBC delivered to your inboxGet this delivered to your inbox, and more info about our products and services. The ACCC says it is pleased Qantas has begun contacting its customers to tell them they are entitled to a refund for domestic or international flights cancelled or suspended due to COVID-19 travel restrictions.The ACCC’s COVID-19 Taskforce raised concerns with the airline after receiving hundreds of complaints from passengers whose flights were suspended or cancelled due to travel restrictions, but who were given credits by Qantas instead of the refunds they were entitled to.Qantas’ terms and conditions state that customers with fares booked on any of its domestic and international flights are entitled to have their fare refunded if Qantas makes a significant change to their flight, and Qantas cannot offer another booking which is acceptable to the customer.The ACCC was concerned that Qantas’ communications to customers between 17 March 2020 and 31 May 2020 did not adequately inform them of their right to receive a refund.In some cases, the ACCC considers Qantas’ emails may have encouraged these customers to cancel bookings themselves in order to receive a credit when many would have been eligible for a refund.“We want to ensure that customers are aware that when Qantas suspends or cancels flights due to travel restrictions and fails to provide them with an acceptable alternative flight, they are entitled to a refund,” ACCC Chair Rod Sims said.This decision by Qantas to send a new email to customers in recent days to “remind” customers about their right to a refund follows weeks of pressure from the ACCC, but the ACCC says even the most recent communication is not particularly clear.“From our perspective, from the outset, Qantas did not communicate clearly with customers about their rights and, in a large number of cases, simply omitted they were entitled to a refund,” Mr Sims said. The Australian flagship carrier will only maintain a few flights to New Zealand, travel website Removing inventory means that the routes in question are no longer bookable, and typically precedes full cancellation, Qantas did not reply to request from CNBC for comment at time of publishing. Getting a refund on Qantas flight bookings. Qantas Flight 32 was a regularly scheduled passenger flight from London to Sydney via Singapore.On 4 November 2010, the aircraft operating the route, an Airbus A380, suffered an uncontained failure in one of its four Trent 900 engines.
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